I called Neil last August when my father died. He and April guided my brother and I through a lot of difficult decisions in a very kind, compassionate manner. He advised us that my father was eligible for burial at Arlington National Cemetery, which is something we would never have considered without Neil's help. He handled all of the paperwork and we buried my mother and father at Arlington this past May. The ceremony is a cherished memory for our entire family and would not have been possible without Neil's help. We are forever grateful for his help and support.
I just lost my Mother and was referred to Omega by an area medical center. Truth be told, the medical center had a one page document that had multiple choices. I only called two. My first call was to Omega. Neil was straight and to the point about what needed to be done. Grieving in the loss of my Mother, having someone who could cut through everything and explain to me exactly what the process would look like is priceless. Facts about transportation of my mom to their facility, the process and obtaining the death certificate were covered quickly and thoroughly. I made one more call to another funeral home after and they failed to address many of the items covered in my call with Neil.
Omega's follow up and attention after we hired them was everything I expected and more. I highly recommend Omega.
Omega did a fantastic job helping me with all the preparations and heartache that came with losing my Dad. I am so upset that my sister Crystal Smith caused so much unneeded drama with Omegas staff talking about " You get what you pay for." She did not pay a dime on any of the arrangements for our dad. I was the one that had to worry about all the costs and the who, what, and how and Omegas staff helped lighten the overload I was experiencing over this sudden and tragic loss that I was in no way prepared for. Omegas staff was polite, informative, and very caring in dealing with all that comes with a devastating loss. I just wanted to take the time to let everyone know that about Omega and offer my most sincere apologies for my sister Crystal Smiths rude review of Omega.
We recently used Omega's services for my wife's mother and were very pleased with everything they did for us. Neil and April were great to work with. They guided us through the entire process with professionalism and compassion. This is especially important at such a difficult time. I give Omega my highest recommendation.
Rude. Closes before 4:00pm that is listed as their hours of operation. Staff answering phones are very rude could hear them bad mouthing me for five minutes straight because I wanted to know why I was told to be at their facility before 4:00 pm to pick up my fathers ashes only to be surprised that they were closed when I arrived at 3:55 pm and have the phone records to prove what time I arrived because I immediately called omega as to why they were closed before 4:00pm. I was told a lie that they were on a "service call" so I explained why I was upset that I was told to be there at a certain time only to find them closed before that time. I had to leave work early and drive 20 minutes to the facility so this was extremely inconvenient to me. I could hear the two women in the background saying I don't know what she wants us to do she had all day to get there to pick up her fathers ashes but she waits until the last minute to do so. First off the person I spoke to this morning was informed I was working but I would be there before 4:00pm which I was. So NO I did not wait all day to do this I had to work all day and had already informed the staff of my situation and when I would be there . I asked what are their hours tomorrow so I will make sure I'm a hour earlier than when they close so as to not waste my time and lose pay for leaving work early again but she wouldn't tell me the hours just said she didn't have to listen to me and hung up. I will make sure that it is listed in my will that Omega or anyone affiliated with this company in anyway that may start their own funeral business never touches my body or receives a penny of my money when I pass and I definitely do not want my only child to go through the nightmare of this unprofessional non sympathetic company. Once they have your money they do not care or follow through with their promises etc. You get what you pay for. If you are unhappy with the industry or job you have and have to be rude and non sympathetic to people during their time of grief you need to find a new job or field to work in.
Omega Funeral Service Crematory is a US Funeral Home based in Burlington, North Carolina. Omega Funeral Service Crematory is located at 2120 May Dr, Burlington, NC 27215, USA.
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